How might we develop a dynamic heuristic training application that imitates real-world civilian communication?
How might we develop a dynamic heuristic training application that imitates real-world civilian communication?
TIMS:
Traffic Integration Messaging System
TIMS:
Traffic Integration Messaging System
The Traffic Integration Messaging System (TIMS) is a web-based tool that enables a streamlined exercise development process using adjusted real-world data.
Sector
Agency
Challenge
Redesign a legacy Oracle training tool into a dynamic web-app accessible from classified and unclassified networks.
My Role(s)
Wireframes, Mockups & Prototyping
Project OVERVIEW
The Traffic Integration Messaging System, or TIMS, is a web app for creating intelligence training exercises, designed to replicate real-world messaging systems so that soldiers can learn to discern real coded military messages from white noise. 📺 The application allows for the creation and running of exercises.
Our product team had to first run extensive research on the legacy product, defining key performance indicators, and running user tests to map user journeys and logic flow, and find opportunities for product improvements.
The designers and system architects essentially had to rebuild from the ground up. 🛠️
Challenges & Opportunities
♿ Usability
♿ Usability
The original TIMS was clearly not designed for usability. It had limited processing capabilities, no data tracking and a high learning curve.
🔒 Security
🔒 Security
The application needed to be accessible from both classified and unclassified networks.
📈 Data Import & Display
📈 Data Import & Display
The system must be able to import data/messages to be usable in the new TIMS and display them in multiple ways across a map, timeline, and calendar view.
research & planning
Wireframes
FINAL MOCKUPS
Outcome
Our product redesign significantly streamlined the process, reducing the time needed to develop training exercises from several weeks to just a few hours. This improvement allowed teams to create, test, and deploy training modules more efficiently, accelerating training timelines and improving overall KPIs.
The redesign improved exercise creation speed by over 95%. 🏃💨
After a thorough stress test, the product was launched and in full use in the fall of 2020.